Refund policy

Refund & Cancellation Policy

At Strubbe Consultants, we are committed to providing exceptional service and ensuring a positive experience. Because our offerings are service-based (not physical goods), our refund and cancellation policies differ from standard product return policies.

Service Refunds

Before Services Begin: You may cancel your booking for a full refund if requested prior to the start of service. Please email us at support@strubbeconsultants.com as soon as possible to request a cancellation. After Services Have Commenced: Once services have started, refunds may only be issued at our discretion and in limited cases. If applicable, we may offer a prorated refund based on the portion of services already rendered. No Refunds will be issued for services that have been completed in full.

Exceptional Circumstances

We understand that unexpected situations arise. If you experience an emergency or believe you are eligible for a refund under special circumstances, please contact us at support@strubbeconsultants.com. Each request will be reviewed on a case-by-case basis.

Rescheduling

We are happy to reschedule services with at least 24 hours’ notice. Last-minute rescheduling may be subject to a fee or denial, depending on the nature of the service and consultant availability.

Payment Processing

If a refund is approved, funds will be returned to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us directly at support@strubbeconsultants.com.

We’re here to support you. For any questions about this policy or to request a cancellation or refund, don’t hesitate to reach out at support@strubbeconsultants.com